REFUND, RESCHEDULING AND CANCELLATION POLICY

Last updated: March 3, 2025

Please take a moment to read and understand the terms of this policy before booking any of our services.

1. Policy Overview

Our standard Refund, Rescheduling, and Cancellation Policy applies to Reiki, 13th Octave LaHoChi, and Akashic Records Reading services.

2. Appointment Rescheduling and Cancellation for Akashic Records Reading

In the event the client wishes to reschedule an Akashic Records reading appointment, the client must provide twenty-four (24) hours notice in advance. Rescheduled appointments will generally be held within fourteen (14) calendar days of the original date.  If the client wishes to cancel the appointment, the client must contact Owllum by email at info@owllum.com. A refund will be issued less merchant processing fees.

3. Appointment Rescheduling and Cancellation for Reiki and 13th Octave LaHoChi

In the event the client wishes to reschedule a Reiki or 13th Octave LaHoChi session, the rescheduling must be done twenty-four (24) hours before the scheduled time of the service. If the client reschedules an appointment with less than twenty-four (24) hours’ notice,  a rescheduling fee of $35.00 will be due and must be paid by the client on or before the appointment date. The appointment for the service can be rescheduled for a later date, which must be within forty-five (45) days from the original appointment date and will be subject to availability. Moreover, rescheduling an appointment will be allowed only once. If the client wishes to cancel the appointment, the client must contact Owllum by email at info@owllum.com. If the cancellation is made with a twenty-four (24) hours’ notice, a refund will be issued less merchant processing fees. If the cancellation is made with less than a twenty-four (24) hours’ notice, a refund will be issued less merchant processing fees plus a cancellation fee of $35.00.

4. Practitioner Availability

While we make every effort to ensure practitioner availability, we cannot guarantee the availability of specific practitioners for your appointments. We may assign at our sole discretion a practitioner to provide the service.

By booking a service on our website, you acknowledge that you have read, understood, and agreed to our Refund, Rescheduling and Cancellation Policy. We value your trust in our services and strive to provide you with the best possible experience.

If you have any questions or need further clarification, please don't hesitate to contact us at info@owllum.com.